Welcome to Malorna
Thank you for visiting Malorna.com, These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or placing an order on Malorna.com, you agree to comply with these terms, which are designed to ensure a smooth and transparent shopping experience. We encourage you to read through this document carefully, as it contains important information about your rights and obligations as a customer, as well as the services and policies we offer.
At Malorna.com, we are committed to providing high-quality products and exceptional customer service. Our goal is to make your online shopping experience as seamless and enjoyable as possible. If you have any questions or concerns, feel free to reach out to our customer support team.
By proceeding with any transaction on Malorna.com, you acknowledge that you have read, understood, and accepted these terms.
Note: The terms "we," "our," and "ours" refer to Malorna.com, operated by Netnus AB.
By placing an order on our website, you acknowledge and confirm that:
- You are legally capable of entering into a binding contract.
- You are at least 18 years old, or have obtained necessary parental or guardian consent if required.
Order Confirmation Process
Once you have completed the checkout process and submitted your order, you will receive an automated email confirming that we have received your order. Please note that this confirmation email does not constitute acceptance of your order. At this stage, your order is considered an offer to purchase the selected products from us.
If the product you ordered is unavailable or out of stock, we will promptly notify you via phone or email to inform you of the situation and discuss possible alternatives or cancellation.
Acceptance of Your Order
All orders are subject to our acceptance. We will confirm our acceptance by sending you an additional email confirming that your order has been processed and shipped (the "Shipping Email"). The contract between you and Malorna.com will only be established once we send this Shipping Email. Until this point, we reserve the right to refuse or cancel your order, for reasons including but not limited to stock availability, pricing errors, or payment issues.
Order Processing Hours
You can place an order on Malorna.com at any time, 24/7. However, our team processes orders during the following business hours:
- Monday to Thursday: 08:00 - 18:00 CET
- Friday: 08:00 - 16:00 CET
Any orders placed outside these hours, including weekends and public holidays, will be processed on the next business day.
Cancellation or Modification of Orders
If you wish to cancel or modify your order after placing it, please contact our customer service team as soon as possible. While we strive to accommodate such requests, we cannot guarantee that changes or cancellations can be made once the order has entered the shipping process.
Pricing Information
All prices on our website are displayed in Swedish kronor (SEK) and include the applicable Value Added Tax (VAT), which is currently 25%. Please note that prices are subject to change at any time, and we reserve the right to adjust our prices with immediate effect and without prior notice. Typically, any price adjustments occur on or around February 1st each year.
The price applicable to your purchase will be the one displayed on the product page at the time of placing your order. However, in the rare event of a pricing error on our website, we reserve the right to cancel the order and notify you of the correct price before proceeding further.
Payment Methods
We strive to offer flexible and secure payment options for our customers. Currently, we accept the following payment methods:
- Klarna Pay (including Klarna Pay Later)
- PayPal
- Gift Cards issued by Malorna
There are no additional surcharges or fees for using any of these payment methods.
Klarna Pay Later and Gift Cards
If you choose to pay using Klarna Pay Later or a Malorna Gift Card, the total amount of your order will be reserved on your account at the time of checkout. However, the funds will not be deducted from your account until we have confirmed and shipped your order.
Please ensure that your payment method has sufficient funds or credit to cover the order value at the time of shipping, as any failure in processing payments may result in delays to your order.
Currency and Conversion
If you are making a purchase from outside Sweden, please be aware that currency conversion rates and foreign transaction fees may apply, depending on your bank or payment provider. Malorna.com is not responsible for any additional charges or variations in price due to currency exchange rates.
Payment Security
All transactions on our website are securely processed using encryption technologies to protect your payment details. We are committed to safeguarding your personal and financial information, and we adhere to industry standards for online payment security.
1. Validity and Expiry
Gift cards issued by Malorna are valid for one year from the date of purchase unless otherwise stated. After the expiry date, any remaining balance will be voided, and the card will no longer be accepted for purchases.
2. Redemption
Gift cards can only be redeemed on our website, Malorna.com, for the purchase of products listed on the site. To use your gift card, enter the unique code provided at checkout. The value of the gift card will be deducted from your total purchase amount.
3. Multiple Gift Cards
You can use multiple gift cards for a single transaction, provided that the combined value of the cards does not exceed the total order amount. If the value of the gift cards exceeds the purchase price, any remaining balance will remain on the card for future use until it expires.
4. Gift Card Balance
If the total order amount exceeds the value of the gift card, you can pay the remaining balance using any of our accepted payment methods (Klarna Pay, PayPal, etc.).
5. Non-Transferable and Non-Refundable
Gift cards cannot be transferred, resold, or exchanged for cash or any other form of credit. They are intended solely for the purchase of goods on Malorna.com. Once purchased, gift cards are non-refundable.
6. Lost or Stolen Gift Cards
Please treat your gift card like cash. Malorna is not responsible for lost, stolen, or damaged gift cards, and no replacements will be issued under these circumstances. Once a gift card has been redeemed, it cannot be reissued.
7. Restrictions
Gift cards cannot be used to purchase additional gift cards. They also cannot be applied toward previous purchases or outstanding balances.
8. Fraud Prevention
Malorna reserves the right to cancel a gift card or refuse a transaction if we suspect any unauthorized, fraudulent, or otherwise illegal activity. In such cases, we may block access to the card and investigate further.
Privacy Policy on Personal Data
At Malorna, we are committed to protecting your personal data and ensuring your privacy. This policy outlines how we collect, use, store, and protect your personal information when you use our website, Malorna.com, and any associated services. By using our site and providing your personal data, you agree to the terms outlined in this Privacy Policy.
1. Data We Collect
We collect personal information necessary to process your orders and improve your shopping experience. The data we collect includes but is not limited to:
- Personal Identification Information: Name, email address, phone number, and billing/shipping address.
- Payment Information: Credit or debit card details, PayPal information, or Klarna details. (We do not store your payment details after the transaction is completed.)
- Order Details: Information related to the products you purchase, order history, and preferences.
- Account Information: If you create an account on Malorna.com, we collect your username, password, and preferences.
- Communication: Any communication or correspondence you have with our customer service team, including queries and feedback.
2. How We Use Your Data
We use your personal data for the following purposes:
- Order Processing and Fulfillment: To process and deliver your orders, including sending order confirmations, shipping updates, and invoices.
- Customer Support: To handle any queries, complaints, or requests you may have.
- Personalized Experience: To tailor our website, products, and offers based on your preferences, previous purchases, and browsing behavior.
- Marketing Communications: With your consent, we may send you promotional emails or newsletters regarding new products, special offers, or updates about Malorna. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in the email or contacting us.
- Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements and policies.
3. Data Sharing and Disclosure
We will never sell or rent your personal data to third parties. However, we may share your data with trusted third-party service providers under the following circumstances:
- Service Providers: We may share your information with third-party companies that help us operate the website, process payments, and deliver orders (e.g., payment processors, shipping companies, IT support).
- Legal Obligations: We may disclose your personal data if required to do so by law or if we believe such action is necessary to comply with legal processes, protect our rights, or safeguard your safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new entity.
4. Data Security
We take data security very seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses encryption technologies such as Secure Socket Layer (SSL) to ensure that your data is transmitted securely.
Please note that while we strive to protect your data, no system is 100% secure, and we cannot guarantee the absolute security of your personal information.
5. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, we will securely delete or anonymize your data.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Deletion: You have the right to request that we delete your personal data, subject to legal and contractual restrictions.
- Data Portability: You can request that we transfer your data to another service provider in a machine-readable format.
- Objection: You have the right to object to the processing of your personal data for direct marketing purposes or other legitimate interests.
If you wish to exercise any of these rights, please contact us at [email address]. We will respond to your request in accordance with applicable data protection laws.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. Cookies help us recognize your preferences and tailor our services accordingly. You can manage your cookie preferences or disable them in your browser settings, but this may affect the functionality of certain features on the website.
8. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@malorna.com
At Malorna, we use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. This Cookies Policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your actions and preferences (such as login details, language selection, and other settings) over a period of time, making your experience more efficient.
2. Types of Cookies We Use
We use the following types of cookies on Malorna.com:
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas of the site, and payment processing. Without these cookies, the site may not operate as intended.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited or if users encounter any errors. The data collected is anonymous and helps us improve the website’s functionality and performance.
Functional Cookies: These cookies allow the website to remember your preferences (such as language or region) and provide enhanced, more personalized features. They can also be used to remember settings such as font size or display preferences.
Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements based on your interests. They track your browsing habits across different websites and are used to create profiles about your interests. These cookies are usually placed by third-party advertising networks.
Analytics Cookies: We use analytics tools such as Google Analytics to track and report website traffic. These cookies help us understand how visitors interact with the website and allow us to improve user experience by analyzing the data collected.
3. Third-Party Cookies
Some cookies on our website are set by third parties, including social media platforms and advertising networks. These third-party cookies may track your activity on other websites and are beyond our control. We recommend reviewing the privacy and cookies policies of any third-party services for more information on how they use cookies.
4. How We Use Cookies
We use cookies for a variety of purposes, including:
- Enhancing User Experience: Cookies allow us to remember your preferences, making your browsing experience more convenient and personalized.
- Analytics and Performance Monitoring: We use cookies to track how visitors interact with our site, helping us identify areas for improvement.
- Advertising and Marketing: Cookies help us deliver tailored advertisements based on your browsing history and interests.
- Security and Fraud Prevention: Some cookies are used to protect your account and prevent fraudulent activity.
5. How to Manage Cookies
You have the right to control and manage cookies on your device. You can modify your browser settings to block or delete cookies. However, please note that if you disable cookies, some features of our website may not function properly.
Managing Cookies in Your Browser:
- Google Chrome: Go to Settings > Privacy and Security > Cookies and other site data.
- Safari: Go to Preferences > Privacy, and choose your options for cookies.
- Mozilla Firefox: Go to Preferences > Privacy & Security > Cookies and Site Data.
- Microsoft Edge: Go to Settings > Site Permissions > Cookies and site data.
You can also opt out of certain third-party cookies by visiting the relevant third-party websites or using online tools such as the Network Advertising Initiative’s opt-out page or the Digital Advertising Alliance’s opt-out tool.
6. Changes to Our Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in our use of cookies or applicable regulations. Any updates will be posted on this page, and we recommend reviewing it periodically.
7. Contact Us
If you have any questions or concerns about our use of cookies, please feel free to contact us at:
Email: info@malorna.com
