At Malorna, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a flexible exchange and return policy, outlined below.
1. Return Policy
You may return any item purchased from Malorna.com within 14 days of receiving your order for a full refund, provided that the item is in its original, unused condition, with all tags and packaging intact. We cannot accept returns of items that have been worn, altered, or damaged.
To initiate a return, please contact our customer service team or send an email to info@malorna.com with your order number and reason for return. We will provide instructions on how to return your product.
Please note: The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part.
2. Exchange Policy
If you wish to exchange an item for a different size, color, or product, you may do so within 14 days of receiving your order. Exchanges are subject to stock availability. To request an exchange, contact our customer service team or send an email to info@malorna.com. We will guide you through the exchange process.
If the requested item for exchange is unavailable, you will have the option to either select a different item or receive a refund for the original purchase.
3. Condition of Returned Items
To qualify for a return or exchange, the item must meet the following conditions:
- Unworn and Unused: The product should show no signs of wear, damage, or alterations.
- Original Packaging: Items must be returned in their original packaging, including any boxes, tags, and documentation.
Items that do not meet these criteria may be rejected for a return or exchange.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. Please note that it may take additional time for your bank or payment provider to process and post the refund.
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective product or incorrect item).
5. Non-Returnable Items
Certain items are not eligible for returns or exchanges, including:
- Custom or personalized products
- Earrings and other intimate jewelry due to hygiene reasons
- Gift cards
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@malorna.com with details of the issue and photos of the damage. We will arrange for a replacement or full refund, including any applicable shipping fees, at no cost to you.
7. Return Shipping
Unless the item is defective or the return is due to an error on our part, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
